Alerts Enhancement

March 15, 2019

We are excited to share that Digital Fleet has enhanced the alert system architecture to improve performance and increase configurability. This update includes a full update of the alert delivery mechanism to provide greater reliability and more flexibility on when alerts are sent.

Here is a walkthrough of how to set up alerts:

Access Alerts

1. Select the Alerts option on the settings page by clicking the gear icon in the upper right hand corner of the screen.
2. Select an alert to edit or select the + to create a new alert.

General tab

The General tab allows for selection of an alert along with identifying which tag group or trucks it is associated with.

1. Enter a Name to identify the alert purpose
2. Select an Alert Type
   1. Bad GPS
      1. Alerts when a vehicle has a large number of GPS jumps. This will help identify instances of multiple devices improperly assigned to a vehicle or a device with unreliable GPS information.
   2. Broken Down Events
      1. Alerts when a driver selects the Broken Down truck status.
   3. DVIR Issues
      1. DVIR Issues Created
         1. An alert per issue will be sent when a DVIR draft is saved or submitted with defects identified.
         2. If multiple defects are selected multiple messages will be sent.
      2. DVIR Submitted With Issue
         1. An alert per DVIR will be sent when a DVIR has been submitted with defects identified.
         2. All defects for the submitted DVIR will be sent in one message.
   4. ELD Malfunction
      1. Alerts when the system detects an ELD malfunction for an ELD truck.
   5. Emergency Events
      1. Alerts when a driver selects the Emergency status.
   6. Geofence Break
      1. Alerts when a vehicle enters or exits a geofence. This can be setup at a point or point class level for one vehicle or an entire truck class.
   7. GPS Antenna Removed
      1. Alerts when the Gen X modem identifies the GPS antenna has been removed.
   8. Logged in Driver Hours
      1. Alerts when a driver has exceeded a user defined number of hours.
   9. Moving with PTO Engaged
      1. Alerts when the Gen X modem identifies the switch one connection is engaged when the vehicle is moving.
   10. Multiple Logged in Drivers
       1. Alerts when more than one driver logs into the same truck.
   11. Speeding
       1. Alerts when a vehicle exceeds a specific speed or goes a specified speed over the posted speed limit. To reduce excessive alerts, a minimum time exceeding the limits can be selected.
   12. Standstill
       1. Alerts when a vehicle has not moved for greater than the specified duration. To reduce excessive alerts, this alert can be set to only occur for specific ticket statuses.
   13. Ticket Events
       1. Alerts when a vehicle triggers a specified ticket event.
   14. Truck Events
       1. Alerts when a vehicle triggers a specified truck event.
   15. Water Added
       1. Alerts when a water added message quantity exceeds the specified number of gallons.
3. Select appropriate tags as needed.
4. The Truck Class dropdown allows selection of a truck class or individual truck.

Recipients tab

The alerts can be delivered through email or text messages dependent on preference. Add desired email addresses and phone numbers to the Email Recipients and SMS Recipients fields, respectively.

Schedule tab

The Scheduling tab allows for specifying the delivery interval for the alerts. For higher priority alerts there is a real time option while all other alerts are sent on a defined interval.

1. Trigger realtime
1. For high priority alerts there is an option to send an alert immediately upon an event occurring or a threshold being exceeded.
2. Real time alerts
   1. Broken Down Events
   2. Digital Fleet+ Diagnostic Trouble Codes
   3. DVIR Issues
   4. ELD Malfunction
   5. Emergency Events
   6. Moving with PTO Engaged
   7. Multiple Logged in Drivers
2. Periodic
   1. All alerts have the option to define the days and hours the alert will be sent.
   2. The periodic alerts have two options for setup
      1. Regular Intervals
         1. Allows you to define how often the system checks for the alert. At the defined interval, the system will check if the alert criteria has been exceeded since the last time the system checked and will send out all new exceptions.
      2. Specific Time
         1. Allows you to define a time of day the system checks for the alert. At the defined time, the system will check if the alert criteria has been exceeded since the last time the system checked and will send out all new exceptions.
   3. Periodic only alerts
      1. Bad GPS
      2. Cumulative Logged in Driver Hours
      3. Driver Short Logout
      4. Fuel Drop
      5. Geofence Break
      6. GPS Antenna Removed
      7. Logged in driver hours
      8. Speeding
      9. Standstill
      10. Ticket Events
      11. Truck Events
      12. Water Added

If you have any additional questions or if there is a specific alert you are looking for that we do not have, please reach out to us at [e-mail] with the suggestion.