Digital Fleet+ Error Codes

The Digital Fleet+ system automatically detects and reports several error conditions that could affect the operation of the system. These errors are displayed in the Digital Fleet+ Issues module on the Hardware Dashboard.

Below is a list of error codes that you may see on the Hardware Dashboard, along with a description of the error, and some steps you can take to troubleshoot the issue.

Error	Description	Troubleshooting
BLUETOOTH DISABLED	Bluetooth is disabled on the tablet. Bluetooth is required for the Digital Fleet+ system to operate.	Enable Bluetooth on the tablet.
DISCONNECTED	The tablet is not connected via Bluetooth to the Digital Fleet+ bridge.	Click the red DF+ icon on the tablet to connect the tablet to the Digital Fleet+ bridge.
UPDATE FAILED	An attempt to update the software on the Digital Fleet+ controller failed.	Contact Digital Fleet support for assistance.
MISSING ENGINE DATA	The Digital Fleet+ system does not appear to be sending data from the engine.	This error is only recorded when we believe that the engine is running. Ensure the Digital Fleet+ system is properly connected to the CAN bus, and the tablet is connected via Bluetooth to the Digital Fleet+ bridge. Ensure the proper baud rate is selected for your truck.
MISSING CHASSIS DATA	The Digital Fleet+ system does not appear to be sending data from the chassis.	This error is only recorded when we believe that the engine is running. Ensure the Digital Fleet+ system is properly connected to the CAN bus, and the tablet is connected via Bluetooth to the Digital Fleet+ bridge. Ensure the proper baud rate is selected for your truck.
IGNITION THRASHING	The Digital Fleet+ system is detecting that the ignition is constantly switching between on and off.	This is likely due to a wiring issue with the Digital Fleet+ installation. Check to ensure the Digital Fleet+ system is wired to the battery, and not ignition or PTO.
NO_DRUM_SPEED	Drum speed is not being collected and submitted to the platform.	Ensure the drum sensors are properly aligned with the magnets, and that both sensors are operational.
HIGH_RPMS	A drum speed exceeding 25 RPMs has been detected.	Ensure the drum sensors are properly aligned with the magnets, and that both sensors are operational.
MOVING_NO_DRUM_SPEED	The truck is moving, but drum speed is zero. Since the drum should be rotating while the truck is moving, this could indicate a problem with the drum sensors.	Ensure the drum sensors are properly aligned with the magnets, and that both sensors are operational.
NO_DRUM_COUNT	Drum count is not being collected and submitted to the platform.	Ensure the drum sensors are properly aligned with the magnets, and that both sensors are operational.
DRUM_SPEED_NOT_UPDATING	Drum speed does not appear to be changing.	Ensure the drum sensors are properly aligned with the magnets, and that both sensors are operational.
DRUM_COUNT_NOT_UPDATING	Drum count does not appear to be changing.	Ensure the drum sensors are properly aligned with the magnets, and that both sensors are operational.
DRUM_MIX_COUNT_NOT_UPDATING	Drum mix count does not appear to be changing.	Ensure the drum sensors are properly aligned with the magnets, and that both sensors are operational.
DRUM_SENSOR_NEEDS_ALIGNMENT	The platform is detecting unexpected drum events that indicate the drum sensors may need to be aligned with the magnets.	Ensure the drum sensors are properly aligned with the magnets, and that both sensors are operational.
NO_CHARGE_PSI	Charge pressure is not being collected and submitted to the platform.	Ensure the charge pressure sensor is functioning properly.
HIGH_CHARGE_PSI	Charge pressure exceeded 400 psi while the drum was not rotating.	Ensure the charge pressure sensor is functioning properly.
OPEN_CIRCUIT	An open circuit has been detected for this sensor.	Ensure the sensor is connected, and the wiring has not been damaged or severed.
NOT_DETECTED	A sensor is configured for the Digital Fleet+ unit, but the Digital Fleet+ controller was not able to detect its presence.	Ensure the configuration is correct, and that the sensor is functioning.
SHORT_CIRCUIT	A short circuit has been detected for the sensor.	Check the wiring for this sensor.
LOW_VOLTAGE	Voltage from this sensor is below the expected threshold.	This may indicate a faulty sensor.
HIGH_VOLTAGE	Voltage from this sensor is above the expected threshold.	This may indicate a faulty sensor.
WRONG_RATE	The Digital Fleet+ system is configured with the wrong baud rate.	Change the baud rate for this device in the Digital Fleet+ Devices section of the Digital Fleet web application.
MISSING_SENSOR	One of the two drum rotation sensors is missing.	Check to make sure both sensors are present and operational.
UNABLE_TO_DETECT_DIRECTION	The drum rotation sensors could not properly detect the drum's direction.	Check to make sure both sensors are present and operational.