Scheduling Enhancements Launch Event

Launching October 1st, 2025, Digital Fleet is excited to introduce enhancements to the scheduling workflow, delivering greater visibility, improved control, and stronger accountability. 

• ✅ Improved Call Out Process – Enhanced status tracking keeps everyone aligned and informed.
• 📊 New Summary Tiles – Quickly see key scheduling metrics right from the UI.
• 🔐 Driver PIN Requirement – Drivers must now enter their PIN to view schedule details, adding a layer of security and accuracy.
• 📞 Call-In Option – A new, flexible option for managing schedule confirmations.

Rollout Plan and Key Dates

Date	Activity
Thursday, August 28th	Digital Fleet customer webinar to introduce the new features - watch the recording
Anytime after webinar	Customers to send a request to [e-mail] to have call ins enabled on their account
Wednesday, September 17th	Banners posted on main scheduling page and driver landing page notifying users of upcoming changes
Tuesday, September 30th	All users should have training completed by this date
Wednesday, October 1st	Cutover to new scheduling feature during afternoon deployment ~2:30 PM CST

 

Training Material

We’ve created two different handouts to help you train and communicate with your employees about the new scheduling process. You’ll only need to use one of these guides, depending on whether or not your team is enabling call-ins at the time of launch. Each version walks through what employees can expect and how to respond to their schedule call outs, so they can be prepared for the cutover on October 1st.

Customers Transitioning to New Scheduling This guide is designed for customers who are moving to the new scheduling feature without additional customizations. Inside, you’ll find:     •    An overview of the updated scheduling process     •    A sample callout message     •    Step-by-step details on entering a PIN     •    Instructions on how to accept a schedule  [CLICK TO DOWNLOAD DOCUMENT]
Customers Transitioning and Enabling Call-Ins This guide is for customers who are transitioning to the new scheduling feature and enabling the call-in option at the same time. Inside, you’ll find:     •    An overview of the updated scheduling process     •    A sample callout message     •    Step-by-step details on entering a PIN and accepting a schedule     •    Additional instructions for using the call-in feature [CLICK TO DOWNLOAD DOCUMENT]

Feature Documentation 

We have also refreshed our library of support articles. Each article provides step-by-step guidance, screenshots, and examples to help you and your team get comfortable with the new functionality. You can explore the individual features in more detail by reviewing the following updated resources:

• Scheduling - Create & Publish Schedules
• Scheduling - Employee Call Outs
• Scheduling - Interactive Voice Response (IVR)
• Recording of the feature launch webinar