Overview
The Water Add Approval Request workflow allows the driver to send a Water Add Request to a contractor via SMS or Email. The contractor can then approve or deny the request, and the driver will be notified of the response.
Once a driver submits a Water Add Approval, the contractor will receive a link to click. After clicking the link they will be presented with a public Ticket Details page where they can then Approve or Deny the request for the associated ticket.
The Contractor Requests will be saved and added to the Ticket Details page under Contractor Requests.
Driver Experience
When enabled a new option called contractor will be added to the “Driver Add Water” screen.
When a driver submits a Water Add request, a SMS or Email will be sent to the phone or email entered by the driver. At this point the request will be pending until the contractor approves or denies the request.
A driver can only have one active water add request at a time. A driver can only submit a new request after the current request has been approved or denied by the contractor, or canceled by the driver. Water Add Requests are associated to the active ticket.
A driver can view active and completed requests on the ticket details screen.
Additional Information
- The response (Approve or Deny) cannot be changed once it is submitted
- The water add amount cannot be changed once the request is submitted. If the wrong amount was specified, then the incorrect request must be denied or cancelled, and a new request with the proper amount must be issued.
- If visiting the approve/deny link after the request has already been approved, denied, or cancelled, the user will simply be shown the Approved/Denied/Cancelled page with information about the request.
Comments
0 comments
Article is closed for comments.