We are excited to share that Digital Fleet has completely redesigned our messaging interface. This redesign updates the overall layout of the page for easier viewing of conversations between dispatch and truck drivers, adds the ability to message all trucks currently on an order from the map and messaging page, introduces user specific canned messages, and adds a header notification for unread messages.
Here is a walkthrough of the new functionality:
The new messaging page can be accessed through the Messaging (beta) option from the left hand navigation list. All trucks and orders are listed in channels on the left side of the page with the ability to only show conversations with unread messages in them.
Unread truck to dispatch channel
All unread inbound messages from a truck will be shown in this channel for easy review and marking as read. The unread message identifiers are shared between all web users to allow for a group to work together.
Messages can be individually marked as read manually or the system will automatically mark messages read when a reply message for the truck is sent. Performing either action will mark the message as read for all users.
All orders with activity in the past ten hours are listed in the ORDERS section. Sending a message to an order will send the message to all trucks currently on the order. The order channels also list all messages from a truck as it is actively ticketed on the order.
Pinning a conversation
To help individual users focus on a small subset of trucks and/or orders, all truck and order channels can be pinned to the top of the list.
Sending fleet and group messages
A fleet wide broadcast message or messages to all trucks in a tag group can be sent using the channels listed under the GROUPS section.
Viewing truck to truck messages
Truck to truck messages can be viewed or hidden by using the “see truck to truck messages” toggle.
To give you visibility, and the ability to reply from every page in the webapp, we’ve added message notifications to the webapp header to display all currently unread messages.
Order messaging from map
Along with order messaging within the Messaging page, we’ve added the ability to message orders from the map.
Each user can create their own canned messages for quicker replies.
Users also have the ability to define a dispatch to truck message as a priority message. Normal messages are displayed to drivers when the vehicle has stopped while priority messages are displayed immediately regardless of moving status. These should only be used for messages requiring immediate review. Sent priority messages are identified in the conversation list for easy identification.
We hope you enjoy these updates! Let us know what you think at email@example.com.