Messaging redesign

We are excited to share that Digital Fleet has completely redesigned our messaging interface. This redesign updates the overall layout of the page for easier viewing of conversations between dispatch and truck drivers, adds the ability to message all trucks currently on an order from the map and messaging page, introduces user specific canned messages, and adds a header notification for unread messages.

Here is a walkthrough of the new functionality:

Messaging page

The new messaging page can be accessed through the Messaging (beta) option from the left hand navigation list. All trucks and orders are listed in channels on the left side of the page with the ability to only show conversations with unread messages in them.

Unread truck to dispatch channel

All unread inbound messages from a truck will be shown in this channel for easy review and marking as read. The unread message identifiers are shared between all web users to allow for a group to work together.

Messages can be individually marked as read manually or the system will automatically mark messages read when a reply message for the truck is sent. Performing either action will mark the message as read for all users. 

Order messaging

All orders with activity in the past ten hours are listed in the ORDERS section. Sending a message to an order will send the message to all trucks currently on the order. The order channels also list all messages from a truck as it is actively ticketed on the order.

Pinning a conversation

To help individual users focus on a small subset of trucks and/or orders, all truck and order channels can be pinned to the top of the list.

Sending fleet and group messages

A fleet wide broadcast message or messages to all trucks in a tag group can be sent using the channels listed under the GROUPS section.

More details on setting up tags can be found here. If you have any questions on setting up tags please contact us at [e-mail].

Viewing truck to truck messages

Truck to truck messages can be viewed or hidden by using the “see truck to truck messages” toggle.

Header notifications

To give you visibility, and the ability to reply from every page in the webapp, we’ve added message notifications to the webapp header to display all currently unread messages.

Order messaging from map

Along with order messaging within the Messaging page, we’ve added the ability to message orders from the map.

Canned messages

Each user can create their own canned messages for quicker replies.

Priority messages

Users also have the ability to define a dispatch to truck message as a priority message. Normal messages are displayed to drivers when the vehicle has stopped while priority messages are displayed immediately regardless of moving status. These should only be used for messages requiring immediate review.

There are three options for flagging a message to be a priority message within Digital Fleet.

• Through the + button to the left of the text entry.

• By selecting the compose button and checking the priority message icon .

• Add ! at the beginning of the message. For example, "!Go to DF Chicago" will be identified as a priority message.

Sent priority messages are identified in the conversation list for easy identification.

We hope you enjoy these updates! Let us know what you think at [e-mail].  

Thank you!