FAQ

Where is the documentation?

1. Documentation on the web application functionality can be found in the Digital Fleet Zendesk Guides Portal
   • https://digitalfleet.zendesk.com/hc/en-us/categories/115000290594-Web-Application
2. For map specific functionality, please review the following documentation:
   • https://digitalfleet.zendesk.com/hc/en-us/articles/115009294367-Web-Application-Map-Tutorial 

 

How do I log in to Digital Fleet?

1. Enter your username and password on the following webpage:
   • https://digitrack.digitalfleet.com/DigitalFleet/
2. For more details review the Regular User Login and Preferences guide:
   • https://digitalfleet.zendesk.com/hc/en-us/articles/115009294627-Regular-User-Login-and-Preferences

I forgot my password and can’t log in, what do I do?

1. On the login page, enter your username and select the "I forgot my password" link.
2. An email from [e-mail] will be sent to the email address stored for the username with a password reset link.
   • If no valid email is on file for the user or if the email is not received, please email [e-mail] for assistance.
3. Select the link in the email to open the password reset page.
4. Enter your username and desired password to complete the password reset process.

How do I change my password?

1. After logging into the Digital Fleet web application, select the Settings icon in the top right corner of the page.
2. The settings page will be opened to the User Preferences section.
3. Enter your old password and new desired password in the My Account section.
4. Review the Regular User Login and Preferences guide for more information:
   • https://digitalfleet.zendesk.com/hc/en-us/articles/115009294627-Regular-User-Login-and-Preferences

How do I add/edit/delete a user, point, or truck?

1. Only users with the Client Administrator permission have the ability to add/edit/delete user, points, and trucks.
2. For more details review the Web Application Client Administrator Options guide:
   • https://digitalfleet.zendesk.com/hc/en-us/articles/115000967593-Web-Application-Client-Administrator-Options

How do I use the Address Search functionality?

1. Enter a valid address in the Address Search box or right click on the desired location.
2. A pin will be placed that may be dragged to fine tune the location.
3. The five closest with distance and travel time will also be displayed.
   • Each plant name can be selected to show the route used for the calculation
4. For more details review the Address Search guide:
   • https://digitalfleet.zendesk.com/hc/en-us/articles/115003218974-Address-Search

How do I manually add a jobsite?

1. Search for a location using the Address Search functionality.
2. Select the "Create Job Site" button to create a job site.
3. To associate the job site with a dispatch order, enter the order number assigned by dispatch.
4. For more details review the Manually Create Job Site guide:
   • https://digitalfleet.zendesk.com/hc/en-us/articles/115003372094-Manually-Create-Job-Site

How do I edit a jobsite?

1. Select the desired job site icon.
2. Select the "Edit Job" button on the job site window.
3. Edit information as desired and select "Save Job" button.
4. For more details review the Editing a Job Site manual:
   • https://digitalfleet.zendesk.com/hc/en-us/articles/360003532914-Editing-a-Job-Site

How do I create custom routes for a job?

1. Select the desired job site icon.
2. Select the "Edit Route" button on the job site window.
3. To edit the route to the job select the plant to job (top) row to edit desired route.
4. To edit the route back to the plant select the job to plant  (bottom) row to edit desired route.
5. When row is selected the route will be shown.
6. Drag the route to create the desired route.
7. Select the "Save and Send" button to save the route and have the waypoints sent to the drivers for current and future ticketed trucks.
8. For more details review the Creating Custom Routes manual:
   • https://digitalfleet.zendesk.com/hc/en-us/articles/360003556713-Creating-Custom-Routes

Is there an API that my development team can access?

• Yes, all our our API documentation is here. 

What are the best practices for the tablet?  What should I make sure drivers do each day?

• Take a look at the Tablet Hardware Basics and Best Practices document.  It is only 2 pages and the second page is designed to be handed directly to drivers.

How are tablets charged?

• Cradles are wired into the vehicle ignition. Tablets are locked in the cradle and charge only when IGNITION is ON. This prevents a constant draw against the vehicle battery. If a truck sat idle for an extended period of time, it will prevent it from starting.

What are some of the best practices for the start of the day?

• Make sure your drivers are logging into the tablet with their PIN.
• Make sure the tablet is charging. In the image above, you can see the battery icon with thunderbolt in the upper right hand corner.

What are some of the best practices for the end of the day?

• Make sure your drivers are logging out of the tablet at the end of the day.
• If truck didn't run over weekend, have driver double check power status and give a few minutes to charge during warmup on Monday morning. If the tablet battery drained since the last day the truck ran, have the Driver power up the device by holding in the Power button (see instructions at end of document).

How does extreme temperature impact the tablet?

• As a general reminder, these are consumer grade tablets, similar to a consumer smartphone and extreme hot and cold temperatures can impact the life expectancy of the tablet.
• We have (rarely) seen tablets have difficulty charging when the temperature is well below freezing.
• In cold weather situations, the Power button must be firmly pushed. The rubber contacts between the case and the tablet can become rigid in below freezing temps. Making sure the power button is fully depressed is necessary.

How does offline mode work on the tablet?

• If there are 10 gps pings in a row that fail to be sent, or a manual status fails to be sent, it will go into offline mode. When in offline mode it will cache events until a backend connection is reestablished. At that time it will clear the queue with the cached events and take it out of offline mode. Each gps ping will check the connection to see if it's restored. It's possible there is a lot of cached data for that tablet that's being cleared out. To help troubleshoot, there is a Offline Mode Events report to see how often a tablet goes into offline mode.

How can I set up my web session to have multiple tabs or windows?

• Option 1
  • Click mouse scroll button
    • Opens selection in a new browser tab
• Option 2
• Hold Ctrl and click selection
  
  • Opens selection in a new browser tab
• Option 3
  • Right click selection (mouse) or two finger click selection (trackpad)
    • Opens browser option menu allowing for selection to be opened in a new browser tab or new browser window.